Terms of use

The general terms and conditions of sale described below aim to govern all contractual relationships between the  SAS CHEFINOV  with a share capital of 15000 EURO  and registered office located at :  68, rue des lavoirs – 33700 Mérignac  RCS Bordeaux B 897 826 616 N° de  TVA FR59897826616  and customers who are over 18 years old and possess full legal capacity when placing orders through the website.

These conditions apply without restriction or reservation to the sale of all our products.

ARTICLE 1.  DEFINITIONS

The terms used herein have the following meanings in these General Conditions :

• – « CLIENT » : refers to the co-contracting party of the SELLER,
• – « PRODUCTS » : refers to all the products available on the SITE.
• – « SITE » : the website chefinov.com, or any other website operated by the company CHEFINOV, and displaying the PRODUCTS for sale ;

ARTICLE 2.  OBJECT

These General Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.​

ARTICLE 3.  ACCEPTANCE OF THE GENERAL CONDITIONS

These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing an order. The CUSTOMER is invited to read them carefully, download, print the General Conditions, and keep a copy.

The Customer declares to have read these General Conditions and accepts them without limitation or reservation by checking the box provided for this purpose as part of the order process for the Products.

As these General Conditions may be subject to change at any time, the version applicable to an Order is the one in effect on the Site on the date the Order is placed.

ARTICLE 4.  PURCHASE OF PRODUCTS ON THE SITE

In order to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have full legal capacity.

The CUSTOMER will be asked to provide information that allows for their identification by completing the form available on the SITE or by opening a customer account. The asterisk (*) indicates the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER.​

The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate, and up to date.​

The SELLER reserves the right to request the CUSTOMER to confirm, by any appropriate means, their identity, eligibility, and the information provided.

ARTICLE 5.  ORDERS

​ ​Article 5.1 Product Characteristics

​ ​the CUSTOMER is committed to reading the product details carefully before placing an order on the SITE.

​ ​Article 5.2. Ordering Process

​ ​To place an order, the CUSTOMER must follow the steps described below:
​ The CUSTOMER selects the PRODUCT to order on the product's web page. Once the PRODUCT is selected, the CUSTOMER is taken to the shopping cart page. They can then add ​ ​as many PRODUCTS to their cart as they wish.

​ ​ ​a) Oders

​ ​ ​Once the PRODUCTS are selected and placed in the cart, the CUSTOMER must verify that the contents of their order are correct. If the CUSTOMER has not done so already, ​ ​ ​they will then be prompted to log in or register.

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​ ​ ​Once the CUSTOMER has confirmed the contents of the cart and has logged in or registered, an online form will be displayed automatically, summarizing the price, ​ ​ ​ ​ ​applicable taxes, and, if applicable, delivery charges..
​ ​ ​The CUSTOMER is prompted to review the contents of their order (including the quantity, characteristics, and references of the ordered PRODUCTS, the billing address, ​ ​ ​payment method, and price) before confirming its contents. The order summary will display the specific options for certain PRODUCTS chosen by the CUSTOMER.

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​ ​ By clicking "validate your order" at the bottom of the order summary page, the CUSTOMER makes an "irrevocable validation click," which constitutes a commitment that ​ ​ ​cannot be contested except in the cases specifically provided for in these General Conditions.
​ ​ The CUSTOMER can then proceed with the payment of the PRODUCTS by following the instructions on the SITE and providing all the necessary information for billing and ​ ​ ​the delivery of the PRODUCTS.

​ ​ ​b) Acknowledgment of Receipt

​ ​ ​A copy of the order acknowledgment is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct

​ ​Article 5.3 Billing

​ ​During the order process, the CUSTOMER will need to enter the necessary billing information (the asterisk (*) will indicate the mandatory fields that must be filled in for the ​ ​ ​CUSTOMER's order to be processed by the SELLER).

​ ​Neither the online order form filled out by the CUSTOMER, nor the order acknowledgment sent by the SELLER to the CUSTOMER by email, constitutes an invoice. Regardless of ​ ​the ordering or payment method used, the CUSTOMER will receive the original invoice by email.

​ ​ ​a) Order date

​ ​ ​The Order is formed upon the "irrevocable validation click" by the CUSTOMER. This date marks the starting point for the delivery times of the ordered PRODUCT.

​ ​ ​b) Price

​ ​ ​Unless there is a gross error, the applicable price is the one indicated on the SITE at the date the order is placed by the CUSTOMER. The price is shown in euros, including all ​ ​ ​taxes.

ARTICLE 6. RIGHT OF WITHDRAWAL

In accordance with Article L. 221-18 of the Consumer Code, "the consumer has a period of 14 days to exercise their right of withdrawal from a distance contract, without having to provide reasons or pay penalties, with the exception, where applicable, of return costs. The period mentioned in the preceding paragraph runs from the receipt of the goods for contracts for the sale of goods. The right of withdrawal must be exercised :

• By sending a letter expressing unequivocally the CUSTOMER's intention to exercise their right of withdrawal;
  • By registered letter with acknowledgment of receipt to the following address: SAV Rétractation – CHEFINOV, 68 rue des lavoirs – 33700 Mérignac
  • By email to: [email protected]

If necessary, the CUSTOMER must return the PRODUCT to the SELLER at their own expense using regular transportation, within a period of 14 days from the sending of their withdrawal letter or email. It must be returned in its original condition and packaging, not have undergone any deterioration, and be in a state of perfect cleanliness.

​ Refund Procedure:

  ​ The SELLER will proceed with the refund of the price within 14 days from the receipt of the CUSTOMER's email or letter indicating their intention to withdraw, or, if the PRODUCT ​ ​has not been returned within this period, within 48 hours of the receipt of the PRODUCT.

ARTICLE 7.  PAYMENT

​ ​ ​a) Payment Methods

​ ​ Payment is made by payment cards. The CUSTOMER attests to being authorized to use the payment card for the payment of their order. ​ ​      ​ ​ ​ ​ ​ ​ ​Payments are secured through the SystemPay and 3D Secure systems of Banque Populaire, or any other system in effect on the day of the Order.

​ ​ By providing information about their payment card, the CUSTOMER authorizes the SELLER to debit their account for the amount of the order price. If, for any reason, the ​ ​ ​account cannot be debited, the CUSTOMER will be asked to use another method of payment. Failing that, the sale will be immediately and automatically resolved, and the ​ ​ ​CUSTOMER will be informed without delay.
​ ​ It is specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.

​ ​​b) Payment Date

​ ​ ​In the case of a single payment by credit card, the CUSTOMER's account will be debited upon placing the order for PRODUCTS on the SITE.

ARTICLE 8.  PROOF AND ARCHIVING

The data recorded by the SELLER constitutes proof of all transactions, both commercial and financial, between the SELLER and its CUSTOMERS. By express agreement, emails will serve as proof between the parties, as well as the automatic recording systems used on the SITE, particularly regarding the content and date of the order. The CUSTOMER can access the history of their Orders as well as the updated version of these GTC on their personal space.

ARTICLE 9.  DELIVERY

​ ​​a) Product Availability

​ ​ The offers of PRODUCTS are valid as long as they are visible on the SITE within the limit of available stocks on the day of order processing. In the event of a PRODUCT being ​ ​ ​unavailable after the order, the Seller will inform the Customer as soon as possible so that the Customer can, at their discretion, either accept delivery at a later date or be ​ ​ ​reimbursed in accordance with the conditions mentioned in article 5.5.

​ ​ ​b) Delivery area

​ ​ ​Unless otherwise specified during the Order, the PRODUCTS can only be delivered in Metropolitan France.

​ ​ ​c) Delivery procedure

​ ​ ​During the order process, the SELLER informs the CUSTOMER of the possible delivery times and methods for the purchased PRODUCTS..
​ ​ Shipping costs are calculated based on the chosen delivery method. The amount of these costs will be due by the CUSTOMER in addition to the price of the purchased ​ ​ ​PRODUCTS.

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​ ​ ​An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are shipped, provided that the email address provided in the registration form is ​ ​ ​correct.

​ ​ ​The PRODUCTS ordered by the CUSTOMER will be delivered by an independent carrier to the address or collection point specified by the CUSTOMER during the order.
​ ​ In case of absence during delivery, the carrier will leave a notice of delivery at the delivery address provided by the CUSTOMER. The products must be collected at the ​ ​ ​address and according to the instructions provided by the carrier.
​ ​ If the products are not collected within the specified time frame by the carrier, the products will be returned to the SELLER. The SELLER will then make an initial follow-up, ​ ​ ​and in the absence of a response within 14 days, the CUSTOMER will be deemed to have waived the sale.

​ ​ The transfer of the risks of loss or damage to the PRODUCTS occurs when the CUSTOMER physically takes possession of the PRODUCTS.
​ ​ The Customer is required to inspect the apparent condition of the product upon delivery. In case of any anomalies (damaged packaging, damaged or broken product), the ​ ​ ​Customer has the option to refuse the delivery or to make all necessary reservations on the delivery receipt, or, at the latest, within 7 days following the delivery. ​ ​ ​ ​ ​Otherwise, the Customer will be deemed to have received a product in good and undamaged condition.
​ ​ The damaged product must be returned in its original packaging and in the condition it was received, at the expense of the SELLER, following a return procedure provided ​ ​ ​by email. The SELLER commits, if necessary, to promptly send a replacement of the PRODUCT to the CUSTOMER at the same delivery address..

​ ​ ​d) Delivery Times

​ ​ The delivery times stated on the website apply from the receipt of the order confirmation email sent by the SELLER.
​ ​ However, if the ordered Products have not been delivered within the specified timeframes for any reason other than force majeure or actions of the Customer (unspecified ​ ​ ​entry code, incomplete address, absence at the time of delivery, etc.), the sale can be canceled at the written request of the Customer, in accordance with the conditions ​ ​ ​set forth in Articles L 216-2 and L 216-3 of the Consumer Code. Therefore, in the event of non-delivery within the specified timeframe of the Order, it is the responsibility of ​ ​ ​the CUSTOMER to demand that the SELLER deliver the PRODUCT within a reasonable period. In the absence of delivery of the PRODUCT within the specified timeframe, the ​ ​ ​Order may be automatically canceled by registered letter with acknowledgment of receipt addressed to the SELLER. The amounts paid by the CUSTOMER will be refunded ​ ​ ​to them no later than fourteen (14) days following the date of cancellation of the order.

ARTICLE 10.  WARRANTIES

The products offered for sale comply with the current regulations in France. The products provided by the Supplier benefit, by law and without any additional payment, in accordance with legal provisions :

• – the legal warranty of conformity, for products that are apparently defective, damaged, or do not correspond to the order, within the conditions and timeframes specified by Articles L.211-4 and following of the Consumer Code.
• – the legal warranty against hidden defects resulting from a defect in material, design, or manufacturing affecting the delivered products and rendering them unfit for use, within the conditions and timeframes specified by Articles 1641 and following of the Civil Code.

ARTICLE 11.  LIABILITY

The SELLER's liability cannot, under any circumstances, be invoked in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, especially during the order entry process.

The SELLER cannot be held responsible or considered to have breached these terms for any delay or non-performance when the cause of the delay or non-performance is related to a force majeure event as defined by the jurisprudence of French courts and tribunals.

ARTICLE 12.  PERSONAL DATAS

The SELLER collects personal data about its Customers on the website, including through the use of cookies. Customers can disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process orders placed on the website, manage the Customer's account, analyze orders, handle after-sales service, and, if the Customer has chosen this option, send them commercial prospecting correspondence, newsletters, promotional offers, and/or information about special sales, on behalf of the SELLER and/or its partners.

The Customer's data is kept confidential by the SELLER for the purposes of the contract, its execution, and in compliance with the law. The data has been the subject of a simplified declaration in accordance with standard SS6048 to the National Commission for Data Protection and Liberties (CNIL) (declaration number 2041275 v 0).

The data may be disclosed or transferred, in whole or in part, to the commercial partners of the SELLER, provided that they have given their prior consent during registration on the website.

The CUSTOMER can, at any time, exercise their right to object and unsubscribe from mailing lists by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each email offer received.

Furthermore, in accordance with Law No. 78-17 of January 6, 1978, relating to information technology, files, and freedoms, the CUSTOMER has the right to access, correct, object (for legitimate reasons), and delete their personal data. This right can be exercised by sending an email to the address : [email protected] or by sending a letter to Chefinov, 68 rue des lavoirs – 33700 Mérignac.

ARTICLE 13.  COMPLAINTS

Any written complaints from the CUSTOMER should be sent to the following address: Chefinov, 68 rue des lavoirs – 33700 Mérignac. 

or by mail to : [email protected]

ARTICLE 14.  INTELLECTUAL PROPERTY

The SELLER retains all intellectual property rights over all visual, auditory, or audiovisual elements on the website, including the underlying technology used. Hypertext links to the website that use techniques such as framing or in-line linking are strictly prohibited.

ARTICLE 15.  UPDATE OF THE TERMS OF USE

These General Terms and Conditions apply to all online purchases made on the website.

The General Terms and Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions are those in effect at the time of the order. The modifications made to the General Terms and Conditions will not apply to orders that have already been placed.

ARTICLE 16.  JURISDICTION AND APPLICABLE LAW

These General Terms and Conditions, as well as the relationship between the CUSTOMER and the SELLER, are governed by French law. In the event of a dispute, only the French courts will have jurisdictionBefore pursuing legal action, the CUSTOMER is encouraged to seek an amicable solution with the SELLER. In the event that the Parties fail to reach an amicable agreement within a reasonable period, each Party may refer the matter to the Mediator of the National Federation of Distance Selling (FEVAD), following the procedure accessible on the mediateurfevad.fr website. This mediation suspends the time limits for recourse to the competent courts.